What is Route?
Route automatically connects to your order while allowing you to visually track your packages, anytime, anywhere. Add Route Plus at checkout and unlock full package protection and seamless 1-click claims filing.
Why do I need Route Plus?
Route Plus offers you “peace of mind” insurance for all of your orders at an affordable price ($0.98 USD for carts below $100, and 1% for carts greater than $100). With Route you don’t have to worry about what to do if your order is lost, stolen, not delivered or broken – simply file a claim, and we will refund or reorder your item(s).
Doesn’t USPS and FedEx already cover this?
The common misconception with shipping insurance is that the major carriers cover lost and stolen items. Even though some shipping carriers do cover SOME of the claims, it’s only up to $100 in value and once they leave the item on the doorstep they wash their hands of any liability. Even filing a claim that may fit in their responsibility is incredibly difficult with lackluster approvals and often is more frustrating and a hassle than worth it.
Does Route cover porch pirating/stolen items?
Yes! When orders are insured with Route, any items stolen off a customer’s porch or out of their mailbox are covered by Route, NOT the merchant, even after the item is marked as delivered. 11 million Americans had packages stolen last year alone and with the increase in online shopping this number just keeps growing.
Is Route a licensed insurance company?
Yes. Not only is Route a licensed insurance company, we knew had to get the biggest name in shipping insurance as a partner to roll out a marquee product and secured Lloyds of London as our insurance partner.
How do I file a claim to get a replacement or a refund?
Click here! Route respond to all claims within 24 hours.